ConnectMyHealth is a healthcare portal that allows users to view and manage their healthcare information all in one place.
As the sole UX Designer, I led the end-to-end conceptualization, design, iteration, and research to redesign and streamline the application experience, and I also drove stakeholder alignment by educating key stakeholders about the value of UX Design and Research.
Through user research, I identified key pain points within the existing experience, and incorporated study findings to iterate on wireframes. I ultimately created a polished, high-fidelity solution that consolidates crucial healthcare information, reduces frustration via a seamless onboarding experience, and empowers over 4+ million individuals to make holistic decisions about their health through streamlining key flows such as test results, login/onboarding, allergies, and trending results.
The existing desktop and mobile applications were complicated and confusing for the average patient and caretaker, while the mobile app was clunky and used outdated patterns.
As a team, we decided that it was most important to create a seamless healthcare mobile app experience that enables and empowers users to make informed decisions and actions about their health all in one place. I started with a competitive analysis and a heuristic analysis of our existing experience (below). Although it was clear to me from my initial browse that the experience was extremely clunky, I conducted user research to gather data. However, not all stakeholders were aligned with doing a usability test — they insisted on focus groups to align with their governance policies and what they thought to be “user research.”
After delivering a presentation to educate and align my team on the value and importance of user research, stakeholders were aligned. I conducted a baseline usability study on the existing application’s experience, and distilled actionable next steps to my team. The study focused on the navigability and user experience in 4 key areas:
a) Login/Onboarding, b) Allergies, c) Test Results, and d) Trending Results.
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How might we redesign an existing, outdated healthcare platform into a net-new healthcare mobile application that empowers the everyday patient to effectively manage and make informed decisions about their healthcare?
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