I streamlined the workflow efficiency for our Municipal users via user-research-backed designs. Before I started on this project, the company had individual tools and data from disconnected sources. By the end of my involvement with this project, the company had a user-tested, interactive MVP that streamlines Municipal users’ workflow efficiencies.
CST Home is a cloud-based productivity platform that enables Municipal teams to work seamlessly across multiple systems and data sources.
As the UX Designer, I led the exploration and validation of MVP concepts. I ran usability tests to inform design decisions and influenced the product roadmap through research-backed insights.
At the time, users struggled with navigating between siloed applications, which led to fragmented workflows and lost productivity. My goal was to simplify and centralize their experience.
To validate my design direction, I created high-fidelity prototypes based on early stakeholder feedback and prior design efforts. These prototypes sparked key alignment conversations, which I used to iterate and improve the design.
I then conducted an unmoderated usability study focused on:
